Terms & Conditions

Last updated 28 August 2026

These terms apply when you use this website, send an enquiry, or rent a vehicle from MAHA EMPIRE Car Rental (“we”, “us”, “our”). By submitting an enquiry or accepting a confirmed booking, you agree to these terms and to any extra conditions we confirm with you in writing or on WhatsApp before handover.

Specific rates, deposits, delivery fees, insurance cover, and documents are always confirmed for your booking. If a WhatsApp or written confirmation differs from this page on a point of price or schedule, the confirmation for that booking applies.

Who we are

MAHA EMPIRE Car Rental provides mid-range and above car rental, including self-drive, chauffeur service, corporate rentals, and special-event vehicles, focused on Kuala Lumpur, Selangor, and selected destinations in Malaysia. Questions about these terms can be sent via hello@mahacarrental.com, WhatsApp (60125340246), or the contact form on this website.

Enquiries and confirmed bookings

This website is for browsing the collection and sending an enquiry. Submitting a form, tapping WhatsApp, or requesting a vehicle does not reserve a car and does not create a contract.

• Enquiry. We check availability for your dates, location, and preferred vehicle, then reply with what can be arranged.
• Quotation. Rates on this site are starting prices only. The price for your dates, extras, delivery, and chauffeur (if any) is confirmed before you commit.
• Confirmation. A booking is confirmed only when we accept it in writing or on WhatsApp, and any required deposit or payment has been received as agreed.

We may decline an enquiry if a vehicle is unavailable, documents are incomplete, or the request falls outside the service we can reasonably provide.

Who may rent

The hirer and every named driver must hold a valid driving licence recognised in Malaysia for the class of vehicle. International visitors may also need an International Driving Permit, depending on the licence they hold. We will confirm the documents needed for your booking when you enquire.

• A minimum age may apply, and it can be higher for selected premium vehicles.
• Additional drivers must be named and approved before they take the wheel.
• We may refuse a handover if the driver appears unfit to drive, including through alcohol or drugs.
• Corporate and event bookings may name a company as hirer. The person collecting the vehicle still accepts these terms on handover.

Documents

At handover we typically need a valid driving licence and identification (MyKad for Malaysian residents, or a passport for visitors). We may also ask for a local contact number, flight details for airport collection, and any other document we listed in the confirmation. Copies may be kept for the rental record. How we handle personal data is set out in our Privacy Policy.

Rates, payment, and deposits

Rates shown are indicative starting prices and must be confirmed at the time of enquiry.

• Rental charges are usually calculated by calendar day unless we agree another period.
• Payment methods are confirmed at booking. We do not take card numbers on this website.
• A security deposit may be required, especially for premium vehicles. The amount, when it is taken, and when it is released will be explained before confirmation.
• Deposits may be used toward damage, missing fuel, traffic or parking summons, tolls, extra days, or cleaning beyond ordinary use.
• Delivery, collection, chauffeur, extra hours, and outstation use are charged only if agreed.

Insurance and damage

Confirmed rentals include the insurance cover we describe in the booking confirmation. Cover, excess, and any exclusions vary by vehicle. You remain responsible for:

• The agreed excess, unless we confirm that it is waived for that booking.
• Damage or loss caused by unauthorised drivers, racing, off-road use, or prohibited use.
• Interior damage, smoking, burns, stains, or missing equipment that is not ordinary wear.
• Windscreen, tyres, undercarriage, or roof damage where the policy for that vehicle excludes it.
• Any claim that the insurer declines because of a breach of these terms or of the policy.

Report accidents, theft, or damage to us as soon as it is safe to do so, and to the police where the law requires it. Do not admit liability or instruct repairs without our agreement, except for emergency safety.

Using the vehicle

You must use the vehicle with care, keep it locked when unattended, and stay within Malaysian road law. Unless we agree otherwise in the confirmation:

• The vehicle stays in Peninsular Malaysia. East Malaysia and overseas use are not allowed.
• It must not be used for hire to others, racing, towing, off-road driving, or illegal activity.
• Smoking, vaping, and carrying pets are not allowed unless we have agreed in writing.
• Mileage or area limits, if any, will be stated in the confirmation.
• Fuel is returned at the same level as handover, unless a prepaid fuel option was agreed.

You are responsible for tolls (including Touch ’n Go), parking, summons, and congestion or city charges incurred during the rental. Unpaid amounts may be billed after return, together with any reasonable administration cost we incur.

Pickup, delivery, and return

Service and delivery options vary by location, vehicle, and timing. Please confirm availability for your preferred area when you enquire.

• Collection and return points, including KLIA or KLIA2, must be agreed in the confirmation. Flight details help us plan airport handovers.
• Late collection does not automatically extend the rental. Late return may be charged as extra time.
• Return the vehicle with the same equipment, documents, and accessories listed at handover, in a reasonably clean condition.
• If you cannot return on time, contact us before the agreed return so we can check an extension.

Availability and operating hours are confirmed when you enquire. Do not assume after-hours service until this is updated.

Chauffeur, corporate, and events

Chauffeur service, corporate programmes, weddings, and other events are arranged around the itinerary we confirm. Waiting time, extra stops, overtime, and additional cars are charged if they go beyond that itinerary. Our drivers follow road law and will not take instructions that put the vehicle or passengers at risk. Event timings should include a buffer. We are not responsible for delays caused by traffic, weather, or venues that we could not reasonably control.

Cancellation, changes, and no-show

Tell us as soon as your plans change. Cancellation and change fees, if any, are those we stated in the booking confirmation. If none were stated:

• We will try to move dates or the vehicle when availability allows.
• A late cancellation or no-show may forfeit the deposit or a portion of the rental, especially where the car was held for you and could not be offered to another guest.
• If we cannot supply the confirmed vehicle, we will offer a suitable alternative or a refund of amounts paid for that booking.

We may cancel for unpaid balances, incomplete documents, unsafe use, or events outside our control (including severe weather, road closures, or vehicle damage discovered before handover). Amounts paid for unused time will be handled fairly in those cases.

Extensions

Extensions are possible only if the vehicle remains available and we agree the extra period and charge before the original return time. Keeping the car without agreement is an unauthorised extension and may be charged at a higher rate, together with any cost of recovering the vehicle.

Website use

Content, photographs, and branding on this site belong to MAHA EMPIRE Car Rental or our licensors. You may not copy them for commercial use without permission. Vehicle photos are representative. The exact car provided is the unit we confirm for your dates. We may update availability, prices, and copy without notice.

Liability

We take care to present vehicles that are roadworthy and suitable for the use we confirmed. We are not liable for indirect loss such as missed flights, event disruption, or lost business, except where Malaysian law does not allow that limit. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

Our total liability for a booking is limited to the rental amount paid for that booking, except where the law requires otherwise.

Governing law

These terms are governed by the laws of Malaysia. Courts in Malaysia have exclusive jurisdiction, except that we may seek to recover a vehicle or unpaid sums wherever it is located.

Changes

We may update these terms when our services or the law change. The “Last updated” date at the top will change when we do. Bookings already confirmed follow the terms we agreed for that booking, unless a change is required by law.

Contact

For questions about these terms or an existing booking, use our Contact us page or email hello@mahacarrental.com. You can also message us on WhatsApp from any Book Now or WhatsApp button on this site.